Refund Policy

Last updated: November 8, 2026

This policy applies to one-time credit packs and Creator, Pro and Studio subscriptions purchased from MakeHit AI at makehit.app, operated by MakeHit AI in the United States. Purchases are in USD through PayPal. Packs do not automatically renew; subscriptions renew monthly or yearly until canceled. This policy forms part of our Terms of Service. It explains cash refunds separately from failed-generation releases and quality-review credit returns.

1. Seven-day refunds for unused packs

You qualify for a full refund under our voluntary policy when both conditions are met:

• Your request reaches support within seven days (168 hours) after the pack’s payment completed.
• None of the purchased credits belonging to that pack have been consumed.

We use the completed payment time in the order record, not the time you first visit the site or sign in. A timely request remains timely even if our review finishes after the seven-day window. The refund covers the amount actually paid for that pack, including applicable refundable taxes. We do not deduct a refund administration or payment processing fee from an eligible full refund.

After seven days, or once any credits from the pack have been consumed, ordinary change-of-mind refunds and partial refunds for leftover credits are not available under this voluntary policy. Billing errors, service defects, shutdown refunds and legal rights are handled separately below. The no scheduled expiry of purchased pack credits while your account and the service remain active does not extend the seven-day refund window.

2. Failed generations & quality reviews

We reserve credits when you submit a generation and consume them on successful completion. If the task fails, including a render blocked by the model provider, the reserved credits are released to your balance automatically. This restores service credits; it does not send money back through PayPal. If a failed task has not been credited back, email us with its task identifier so we can investigate.

A completed video may have imperfect likeness, hands, clothing, background details, audio or lip sync. Minor differences, optional supporting-subject or scene changes, and simply not liking the result do not automatically make it a failed task or qualify a used pack for a cash refund.

Quality review credit return

Request a quality review within 48 hours after a completed MakeHit AI task if the required main subject is missing or clearly replaced, the template's core sequence is absent, or the file is materially corrupted.

Keep the task in My Creations and email support from your account address with the task identifier and a short description. Do not send passwords or payment credentials. You do not need to attach the original photos unless support asks for specific information through the review.

If our review confirms an eligible issue, we return the actual credits consumed by that task. Each task can receive one quality-review credit return. Returned credits have no cash value, and a new generation remains subject to AI variation.

Minor likeness, clothing, hand, background, audio, optional supporting-subject or scene differences, and personal preference, are not covered by this policy. Duplicate, misleading or abusive claims may be rejected. Mandatory consumer rights still apply.

If the service has a defect

A damaged or unreadable video, missing delivery, incorrect billing or another actual service defect is different. Report it with the task identifier and a description of the problem.

We will first check the task, file and payment records. Depending on the finding, we may restore access or delivery, return the affected generation credits, or provide an appropriate cash remedy when the defect cannot be resolved, subject to applicable law.

We do not automatically reject a defect claim solely because the task is marked completed, or require you to spend more credits just to report it.

3. Pending tasks & credit usage

Eligibility is assessed against the particular purchased pack, using its credit records. Your overall balance alone does not show whether that pack is unused. Using separately granted promotional credits does not by itself mean the purchased pack was used; a task can, however, draw credits from more than one source.

While a task is pending

If a task still holds credits from the pack, its outcome must be established before we confirm the refundable amount. A failed task whose reserved credits were fully released does not count as consumed usage. A task that succeeds and consumes the pack’s credits affects eligibility.

Submitting a refund request does not cancel a running generation, freeze a pack or prevent a later submission from consuming its credits; closing the browser does not cancel a task either.

We check both the payment and later task outcomes before deciding eligibility. Avoid new submissions while we review your request.

Free, promotional and separately granted compensation credits have no cash refund value. Their use does not reduce a refund of purchased credits unless the same task also consumed credits from the paid pack.

4. How to request a refund

Email support@makehit.app, preferably from the address on your account, with the subject “Refund request.” Include:

• Your account email and the purchased pack.
• The MakeHit AI order identifier or PayPal transaction identifier, if available.
• The payment date, amount and currency.
• Relevant task identifiers and what went wrong, if reporting a billing or delivery problem.

For a pack refund, find your order ID, exact payment time and that pack's available, reserved and consumed credits in your purchase history. Purchase history currently covers one-time packs, not subscription payments or per-installment credit details. For a subscription billing inquiry, include the plan, PayPal subscription or sale identifier, payment date, amount and currency if available. The display is a current balance, not a refund decision; support also checks task outcomes and payment adjustments.

You do not need to invent a fault to request an eligible unused-pack refund. If you cannot find an identifier or cannot access your account, contact us within the deadline with the information you have; we may request further details to locate the purchase and verify your authority. Do not email passwords, full card numbers or other payment credentials. We handle request information as described in our Privacy Policy.

5. Review & payment processing

Requests are reviewed manually against payment and credit records. There is currently no self-service or instant cash refund control. We acknowledge requests and review them after we have the information needed to verify the purchase and any pending tasks have been resolved. If further investigation is needed, we explain what is outstanding and provide an updated expected decision date. We respond within any deadline required by applicable law; we do not promise a fixed voluntary response or review period.

We will tell you the decision, the amount approved and any reason a request is ineligible. You can request reconsideration by replying with the relevant records or explanation.

We normally initiate approved refunds through PayPal to the original payment method after approval, and the corresponding credits are removed when the refund is recorded. Other packs are not automatically refunded or revoked. We confirm when the refund is issued and provide the payment reference when available. PayPal and your bank determine when funds appear; we do not guarantee an instant arrival or a fixed bank processing period. Reply to your request email if an issued refund cannot be located.

Refunds use the original purchase currency. Bank conversion rates and separately charged bank fees can affect what you receive in another currency. We do not promise reimbursement of third-party currency differences, except where required by law. Amounts already refunded or reversed are not refunded twice.

6. Billing issues, disputes & consumer rights

Duplicate charges, unauthorized-payment claims, paid credits that were not delivered and unresolved service defects are reviewed separately from ordinary change-of-mind requests. Contact support with the available payment and task records. If you have already opened a PayPal or bank dispute, tell us so we can coordinate the response and avoid duplicate reimbursement. Contacting us does not require you to waive a payment-dispute right.

Account restrictions or a previous legitimate refund do not automatically erase refund rights. Suspected fraud or falsified claims may be investigated, with their treatment governed by the Terms and applicable law. There is no blanket one-refund-per-customer limit in this policy.

Nothing here limits mandatory consumer cancellation, withdrawal or service-quality rights. Those rights take priority where applicable. Accepting our Terms or starting a generation is not a blanket waiver. Where an express request to begin performance and a separate acknowledgment are legally required before an exception to withdrawal rights can apply, those requirements must be met.

7. Subscription refunds

You can cancel a subscription at any time. Cancellation stops the next renewal. Purchased plan credits already granted stay in your balance and have no scheduled expiry while your account and the service remain active. After the current paid period ends, no further credits are issued.

Ordinary cancellation does not refund subscription fees already paid or revoke purchased plan credits already granted. Billing errors, duplicate charges, unresolved service defects, permanent shutdowns and refunds required by applicable law are assessed separately.

For yearly plans, cancellation stops future renewals and all monthly installments not yet delivered. Credits already issued stay in your balance; no voluntary prorated cash refund is offered for undelivered months on ordinary cancellation.

No voluntary prorated cash refund is offered for undelivered yearly-plan months on ordinary cancellation. This does not limit billing-error remedies, permanent-shutdown refunds or mandatory consumer rights.

Monthly plans are not prorated. Cancellation takes effect at the end of the current billing month, and credits already issued for that month stay in your balance.

For a subscription billing error or a refund you believe is required by law, email us, preferably from your account address. Include the plan, PayPal subscription or sale identifier, payment date, amount and currency if available. Requests are reviewed manually; there is no self-service refund button.

8. Account closure & permanent shutdown

Voluntarily closing an account does not itself trigger a cash refund outside the rules above. Submit any refund request before closure where possible. Closure and deletion are handled under the Privacy Policy; neither hiding a video nor requesting deletion automatically cancels a payment.

If we permanently discontinue the service, or permanently remove paid generation without a reasonably equivalent way to use existing credits, we refund the unused paid-credit portion and provide notice and a reasonable download window where technically and legally possible. This is independent of the seven-day deadline and can apply to a partially used pack.

How we calculate a shutdown refund

For a one-time pack, the unused-credit component is the amount paid multiplied by that pack's remaining unused, unrevoked paid credits, divided by its original paid credits. For a monthly subscription installment already issued, it is the monthly payment multiplied by that installment's remaining unused, unrevoked paid credits, divided by the credits originally issued in that installment. For a yearly-plan installment already issued, it is the annual payment multiplied by that installment's remaining unused, unrevoked paid credits, divided by 12 times the credits originally issued in that installment. For each yearly-plan month not yet issued at shutdown, add one-twelfth of the annual payment separately; do not also include that month in an issued-installment calculation. Calculate components without intermediate rounding in the purchase currency, total them by purchase, then round the purchase's refund to the nearest cent, with half cents rounded up.

• Previously refunded or reversed credits are excluded; the refund cannot exceed that purchase’s amount still unrefunded.
• Applicable taxes are handled as required by law.
• Gift credits are excluded.
• Pending tasks must first be settled or released.

For example, 40 unused paid credits from a 60-credit pack purchased for $24.99 would produce a $16.66 refund, assuming no previous refund or separate tax adjustment. Separately, for a $149 yearly plan with five undelivered months and no other adjustments, those undelivered months alone contribute $62.08; any issued-installment component is added without counting those months again.

Shutdown refunds use the original payment method where available, or another lawful arrangement if it is unavailable. See the account closure and service changes terms for the full commitment.

9. Policy updates & contact

We update the date when this policy changes. Purchases are reviewed under the policy presented when purchased and any more favorable commitment we have made to you. Updates do not retroactively remove accrued refund rights. Mandatory legal rights always take priority.

Operated by MakeHit AI
United States
Refunds and support: support@makehit.app

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